Terms and Conditions

Welcome to Rilakkuma Official Store

These Terms and Conditions govern your use of the Rilakkuma Official Store website and your purchase of any products through our Amazon affiliate links. By accessing our site, browsing our plush collection, or clicking through to purchase Rilakkuma plush items or accessories, you agree to be bound by these terms. If you do not agree with any part of these terms, please discontinue use of our website immediately.

About Rilakkuma Official Store

Rilakkuma Official Store exists to celebrate San-X’s beloved bear character and the philosophy of relaxed living he represents. We curate a carefully selected range of Rilakkuma plush toys, character merchandise, apparel, and lifestyle accessories, connecting fans with authentic products available through Amazon. Our site serves as an informational resource and affiliate gateway—we do not manufacture, warehouse, or directly sell any items featured here.

How Rilakkuma Official Store Participates in Amazon Associates

Rilakkuma Official Store is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites like ours to earn advertising fees by linking to Amazon.com and affiliated sites. When you click a product link on our website—whether for a Korilakkuma plush, a Rilakkuma backpack, or any other featured item—and make a purchase on Amazon, we may earn a small commission at no additional cost to you. This commission supports our ability to maintain the site, research new products, and continue sharing the world of Rilakkuma with our community.

Our Intellectual Property and Your Limited License

All original content on Rilakkuma Official Store—including text, product descriptions, photography arrangements, site design, and layout—is protected by United States copyright law and owned by Rilakkuma Official Store or licensed to us. You are granted a limited, personal, non-commercial license to view and navigate our site. You may not reproduce, distribute, modify, publicly display, or create derivative works from our content without explicit written permission. Any product images, character likenesses, or brand names belong to their respective trademark owners; we claim no ownership of the Rilakkuma character or San-X intellectual property.

Expected Conduct When Using Our Website

We ask that you use Rilakkuma Official Store respectfully and lawfully. You agree not to use automated tools to scrape our content, attempt to disrupt site functionality, post harmful code, impersonate our brand, or engage in any activity that violates applicable laws. We reserve the right to terminate access for users who violate these conduct standards. Rilakkuma’s gentle spirit extends to our community—we expect kindness and integrity in all interactions with our site.

User-Generated Content Guidelines

If we enable comments, reviews, or other user-generated content features in the future, any content you submit becomes non-exclusive property that we may use, display, or share at our discretion. You represent that your submissions do not infringe on third-party rights and that you have the authority to grant us this license. We reserve the right to moderate, edit, or remove any user content that violates our standards or these Terms. User opinions do not reflect the views of Rilakkuma Official Store.

Third-Party Links and External Services

Our site contains links to Amazon.com, social media platforms, and potentially other third-party websites. These external sites operate under their own terms and privacy policies; Rilakkuma Official Store has no control over their content, practices, or availability. When you leave our site by clicking an affiliate link or external resource, you do so at your own risk. We are not responsible for the products you purchase on Amazon, the fulfillment of those orders, Amazon’s customer service, or any issues arising from third-party transactions.

No Warranties Provided by Rilakkuma Official Store

We present our website and all content “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee that our site will be error-free, uninterrupted, secure, or free from viruses. We make no warranties regarding the accuracy, completeness, or reliability of product information, pricing, or availability displayed on our pages. While we strive to provide helpful and current details about giant Rilakkuma plush sizes, onesie materials, or accessory features, the authoritative source for all product specifications is Amazon’s listing at the time of purchase.

Limitation of Liability for Rilakkuma Official Store

To the fullest extent permitted by United States law, Rilakkuma Official Store and its operators, contributors, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or purchase of products through our affiliate links. This includes, but is not limited to, damages for lost profits, data loss, personal injury, or property damage, even if we have been advised of the possibility of such damages. Our maximum liability to you for any claim related to these Terms shall not exceed the amount of affiliate commission we earned from your qualifying purchase, if any. Some jurisdictions do not allow certain liability limitations, so portions of this section may not apply to you.

Your Agreement to Indemnify Us

You agree to indemnify, defend, and hold harmless Rilakkuma Official Store, its operators, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from your use of our website, your violation of these Terms, your infringement of any third-party rights, or any content you submit to our site. This indemnification obligation survives termination of your use of our website.

Privacy and How We Handle Your Information

Your privacy matters to us. Our Privacy Policy explains what information we collect when you visit Rilakkuma Official Store, how we use cookies and analytics, and your rights under applicable privacy laws including GDPR and CCPA. By using our site, you consent to our data practices as described in that policy. We encourage you to review it to understand how we protect your information while providing you with a seamless browsing experience.

Email Communications and Your Choices

If you opt in to receive emails from Rilakkuma Official Store—whether product updates, new character releases, or seasonal collections—you may unsubscribe at any time by clicking the unsubscribe link in any email we send. We respect your inbox and will never share your email address with third parties for their marketing purposes without your explicit consent. Transactional emails related to your inquiries or account (if applicable) may still be sent even if you unsubscribe from marketing communications.

Children’s Privacy and COPPA Compliance

Rilakkuma Official Store is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child has provided us with personal information, please contact us immediately so we can delete that information from our systems. Parents and guardians are encouraged to monitor their children’s online activity and educate them about safe internet practices.

Our Right to Modify These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices, legal requirements, or site functionality. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of Rilakkuma Official Store after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically so you remain informed of our current terms.

Changes to Website Content and Features

Rilakkuma Official Store reserves the right to modify, suspend, or discontinue any aspect of our website at any time without prior notice. This includes adding or removing product categories, changing site design, updating our plush collections, or altering how we present affiliate links. We are not liable to you or any third party for any modification, suspension, or discontinuation of site features. Product availability, pricing, and selection on Amazon are beyond our control and may change without warning.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the State of Washington, without regard to conflict of law principles. Any legal action or proceeding arising out of or related to these Terms or your use of Rilakkuma Official Store shall be brought exclusively in the state or federal courts located in King County, Washington, and you consent to the personal jurisdiction of those courts.

Dispute Resolution Process

If a dispute arises between you and Rilakkuma Official Store, we encourage you to contact us first to seek an informal resolution. If we cannot resolve the matter informally, you agree that any dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court, except where prohibited by law. You waive your right to participate in a class action lawsuit or class-wide arbitration. This arbitration provision does not apply to disputes that qualify for small claims court.

Severability of Terms

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties as closely as possible.

Entire Agreement Between You and Us

These Terms and Conditions, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Rilakkuma Official Store regarding your use of our website and supersede any prior agreements, communications, or understandings, whether written or oral. No waiver of any term shall be deemed a further or continuing waiver of that term or any other term, and our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

Contact Rilakkuma Official Store

If you have questions about these Terms and Conditions, need clarification on any provision, or wish to request permission for uses beyond the scope of your limited license, please reach out to us at the address below. We value your feedback and are here to ensure your experience with Rilakkuma Official Store is positive and transparent.

Last Updated: 2026-08